Warranty system (user registration)

Guarantee system

WARRANTY

Manduka's products pass established quality control standards in all processes from raw materials used to sewing and manufacturing.

If the product you purchased becomes malfunctioning or damaged during normal use, we will consider the best repair method and repair it at our standard price.
If the item is found to be defective in material or structure, we will replace it with a similar item or refund the purchase price.



For inquiries and consultation regarding warranty, please contact us using this form.

Inquiry form

About yoga mat warranties

Yoga mats sold at Manduka official dealers in Japan and on this site are covered by a 6-month to 1-year product warranty from the date of purchase by checking the warranty attached to the product at the time of purchase and registering as a user. Masu.


[1 year warranty] PRO yoga mat, PROlite yoga mat
[6 months warranty] EKO yoga mat, EKOlite yoga mat, Begin yoga mat, Xmat, PRO travel mat



User registration form

Not covered by warranty

・EKO travel mats, GRP hot yoga mats, and other yoga rugs ・Apparel in general ・Fading or deterioration of yoga mats and yoga props due to aging ・Consumables such as yoga mat cleaners ・Defects due to incorrect usage or care
・Deterioration caused by cleaning with a cleaner other than Manduca genuine cleaners ・Deterioration caused by incorrect cleaning (cleaning with chemicals or washing machines that are not recommended)
・Ingredients of cleaners not recommended: Sesqui, ethanol, alcohol, limonene ingredients

*Please note that depending on the condition of the product, we may not be able to repair it.

Product support policy

Precautions regarding product use

- If you have a rubber allergy, please do not use the Eko series yoga mats or other products that use natural rubber.
・For other products, please be sure to check the materials and ingredients before purchasing.
・Yoga mats and yoga goods can be used for a long time if properly handled and maintained.

Regarding the use of yoga mats in a hot yoga environment

Each hot yoga studio has different specifications and environments, such as floor temperature and humidity, and it is not possible to verify the operation of the mat in each individual environment. As a general rule, we do not recommend its use.

Particularly: - Bedrock yoga, lava yoga, and other environments where the floor itself becomes hot, such as underfloor heating. - Extremely humid environments.

Depending on the yoga mat, the adhesive on the mat may melt, which may cause discoloration or deterioration of the product. However, in many cases, some yoga studios have tested Manduka products in their own studios and determined that there are no problems, so before using Manduka products at a hot yoga studio, please check the studio environment. Please use it at your own discretion.

About counterfeit products

Warranty and support only apply to authorized retailers.
Please note that we cannot guarantee or provide support for purchases of counterfeit products, parallel import products, purchases from fraudulent websites, or product problems.


About counterfeit products